FAQ

Frequently Asked Questions

How much are your shipping prices?

Shipping rates are calculated by the size and weight of the items ordered as well as the delivery location. If you wish to calculate shipping costs, add the items to your cart, proceed to checkout, enter your address and then select the shipping method you wish to use. The shipping cost will be displayed there.

When will my order arrive?

Delivery times vary based on location and carrier. Shipments made are not always traceable, and delivery can take from 1-3 days for Priority Mail and up to 45 days for all other services.

For international customers and estimated delivery time by shipping type, please see our Shipping Methods.

Can you declare my order as a gift or mark the value very low?

Petiparty.Com follows all International Customs laws, and this is an act that is strictly prohibited. We declare full customs value on all orders.

Who is responsible for customs duties and fees?

You are responsible to investigate and determine what charges you will be assessed, and to pay those charges. We do not charge you for any additional customs duties or other charges assessed by government agencies.

What if I want to cancel my order?

You can click on “My Account” and then the “View Recent or Old Orders” tab to cancel your order. If this option is unavailable, please Contact us if you need to cancel your order. We will be happy to take care of it for you provided the order has not yet shipped.

Can I get a discount on my order?

We pride ourselves in accurate industry pricing. To receive coupon codes as well as notification of our current and upcoming promotions, you may join our mailing list on the front page of our web site.

What if I want to return an order?

You must click here to fill out a Return Information Form and return the item within 7 days of its arrival.

If the product is received back in altered condition (e.g. a sealed board game opened, a booster box or pack opened, a crease on a near-mint role-playing book etc.), then it will be treated as a sale to us of a used item, not as a return, and your credit will depend on what we would normally pay for that used product (if any).

If you are requesting your return beyond 7 days of its arrival, or for an item in an altered condition, you may still be able to sell your item to our BuyList.